Articles by Thomas Bryenton, Customer Success Lead at Faraday
Technical topics often tempt Customer Success Managers/CSMs to type up all the info they can think of and launch it at the client's inbox like a cannonball. This is usually a mistake -- but the mistake isn't writing the draft, it's pressing send. Here's a better path. Write out
Chocolate chip cookies Right this moment, how much would you pay for a cookie at a coffeeshop? Let's say the amount is $3. (I could really go for one, so my personal estimate might be higher. I mean, check out how good that looks.) How much would you be open
What if there were two words you could add to any email to get your team to weigh in quickly? There are: DEFAULT DO How default-do works Write up a final version of what you'll be doing (your "default do") Tell teammates you're about to do this thing
#post-want-to-help-your-users-track-their-stacks { background-image: url(/blog/content/images/2016/02/network.svg); background-repeat: no-repeat; background-position: 50% -25%; background-size: 150%; } One overlooked way to connect with and help a customer is to reference the other software they use. The tricky part here is remembering. Here are a couple ways you can work the