customers

Offer your best promos to the customers who most deserve it

Adaptive discounting

# How Faraday's next best offer solution can boost your business

In today’s competitive market, delivering personalized experiences to customers is more important than ever. Faraday’s “next best offer” solution provides businesses with a powerful recommendation system to ensure that prospects, leads, and customers are always presented with the most relevant product or service. Whether you’re running an e-commerce platform or managing customer relations, our advanced AI-driven tool helps you maximize revenue, improve customer engagement, and build lasting relationships.

## The importance of personalized recommendations

Personalized recommendation systems are nothing new—Amazon popularized them back in the late 1990s with their "People Who Bought This Item, Also Bought" feature. By leveraging browsing and purchase behavior, Amazon was able to suggest relevant products to customers, boosting both customer satisfaction and revenue. Today, product recommendation systems have grown more sophisticated, harnessing vast amounts of data and machine learning techniques to offer even more accurate suggestions.

The numbers speak for themselves:

- A [2023 Barilliance study](https://www.barilliance.com/personalized-product-recommendations-stats/) found that personalized recommendations account for an average of 31% of e-commerce revenues.
- [McKinsey reports](https://www.mckinsey.com/industries/retail/our-insights/how-retailers-can-keep-up-with-consumers) that 35% of what consumers buy on Amazon comes from its recommendation engine.
- According to [Moengage](https://www.moengage.com/blog/smart-recommendations/), 49% of consumers have purchased items they didn’t intend to buy thanks to personalized recommendations.
- A separate [McKinsey study](https://www.mckinsey.com/industries/retail/our-insights/personalizing-the-customer-experience-driving-differentiation-in-retail) found that personalization can drive a 10% to 15% increase in sales-conversion rates.

These stats underscore the power of personalization in shaping consumer behavior and driving business results.

## How recommendation systems work

There are several common types of recommendation systems, each with its own approach:

- **User-based collaborative filtering**: This method compares users’ past behaviors (such as purchases or ratings) with similar users to suggest new products. For instance, if two users have a shared interest in a particular set of items, the system will recommend products that one user likes to the other.
- **Content-based filtering**: This approach relies on product descriptions and user profiles. It recommends items based on the attributes a user has liked in the past. If a user enjoys superhero movies like _Iron Man_, the system might recommend other superhero-themed content.
- **Hybrid recommendation systems**: Combining collaborative and content-based filtering, hybrid systems deliver more comprehensive recommendations. For example, Netflix uses a hybrid approach by analyzing both users’ viewing habits and the content they rate highly to provide tailored recommendations.

## Faraday’s hybrid+ recommendation system

Faraday’s “next best offer” solution takes hybrid recommendation systems a step further. Our system not only combines collaborative and content-based filtering but also integrates FIG data (Faraday’s proprietary data enrichment) to provide even more precise and personalized suggestions. Our model continuously updates offer recommendations for each individual in your pipeline, ensuring your recommendations are always fresh and relevant.

One key differentiator is that Faraday can provide personalized recommendations in real time, as soon as a consumer identifies themselves—whether through login, purchase, or any other action.

## How to activate Faraday’s next best offer

Faraday’s next best offer system is highly versatile and can be integrated across various marketing and customer engagement channels, including:

- **Email newsletters**: Deliver highly relevant product or service recommendations in your welcome series or promotional campaigns.
- **E-commerce checkout flows**: Suggest the right products to add to a customer's cart based on their browsing or purchase history.
- **Website**: Use personalized recommendations to guide visitors to the best product options on your website.
- **Customer service portals**: Empower customer service representatives with the right offer to present based on a customer’s history.
- **Advertising**: Direct targeted offers to consumers in direct mail or digital ad campaigns.

## The value of using next best offer

By activating Faraday’s next best offer solution, businesses can unlock significant value:

- **Higher revenue and sales**: Presenting customers with the most relevant offers increases their likelihood of making a purchase.
- **Reduced customer acquisition costs**: Personalized offers keep customers engaged, lowering the need for costly acquisition efforts.
- **Improved click-through and conversion rates**: Personalized suggestions drive more engagement and lead to more successful conversions.
- **Increased customer lifetime value**: Happy, loyal customers tend to spend more over time.
- **Higher average order value**: Relevant recommendations often result in customers adding more items to their carts.
- **Enhanced customer sentiment**: Providing a personalized experience makes customers feel understood, improving their overall perception of your brand.

## Ready to make the next best offer?

If you're looking to elevate your customer engagement strategy and boost revenue, Faraday’s next best offer solution is the answer. Our AI-powered recommendation system ensures that you’re always putting the most relevant products or services in front of the right people—driving growth and satisfaction.

Let’s talk about how Faraday can help you get started.

Personalization agents

Next best offer

Adaptive discounting

Next best offer

Rep assignment

Thematic personalization

Ready to ship?